“The people who we could easily digitally include, we did that 15 years ago. The people who are digitally excluded now, after 20 plus years of the internet, there are multiple reasons and barriers why they are still excluded, and that takes time.”
This exploratory research was conducted by Connected by Change on behalf of Good Things Foundation, in partnership with NHS England’s Primary Care and Community Transformation and Improvement team and the Local Government Association (LGA) Digital Inclusion Network, on behalf of the Voluntary, Community and Social Enterprise (VCSE) Health and Wellbeing Alliance, a partnership between voluntary sector representatives and the health and care system.
We interviewed digital inclusion leads from eight local authorities in England to explore their experiences of engaging and working with primary care to promote digital inclusion for health. We tested our findings through a series of workshops with the Local Government Association (LGA) Digital Inclusion Network to ensure we heard the perspectives of digital inclusion leads from a wider range of local authorities.
As part of the project, we developed a maturity model for shared action on digital inclusion for health, to understand the different ways that local authorities work alongside primary care partners.
The experiences of the local authorities we interviewed highlight the many opportunities and benefits of partnership working with primary care. Through a variety of approaches, local authority and primary care partners are developing ways to embed digital inclusion within groups and communities who may otherwise have been excluded from healthcare services. However, as the maturity model suggests, it takes time to embed partnership working and digital inclusion among the people and communities who are most excluded.
Read the full report here: https://www.goodthingsfoundation.org/policy-and-research/research-and-evidence/research-2024/partnership-working-to-promote-digital-inclusion-for-health
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